We
recommend that you schedule upcoming appointments while at the Salon.
Arriving
late may deprive you of your appointment time or may result in the need to
reschedule your services.
When
booking first time chemical services a credit card or gift certificate
number must be given to reserve the appointment.
In the
event of a cancellation we may call clients to see if they want to adjust
their appointment time to one that may be more convenient for them.
Punctuality
Please plan on arriving 15 minutes before your scheduled appointment time
so that we can get you checked in, changed and relaxed for your
personalized service.
Cancellations
Please notify us of a cancellation at least 24 hours in advance. We must
charge the full amount for an un-kept appointment.
Excessive
last minute cancellations and no shows will result in the pre-payment of
services for future appointments.
Acceptable
Forms of Payment We accept Visa, Master Card, American Express, Discover
and personal checks accompanied with a valid license.
Returned
checks will be assessed a $20 fee.
Electronic
Devices Cell phones, beepers, and other communication devices are not
allowed in the Spa area. Please reframe from using them during your
appointment. Keeping them on quiet mode or vibrate is appreciated.
Our
Recommendation: Smocks are provided for all chemical treatments. Please be
advised, we are not responsible for clothing damaged during a service.
Our
Promise: We guarantee our services within 48 hours of a haircut, one week
of a color, and two weeks of a permanent. We cannot guarantee our services
if they have been altered by you or at another facility.
Referral
Program We appreciate your patronage and referrals of new clients. When
you refer a friend to the salon, you receive a $5 gift certificate via
email* toward your next service. *If you do not have email the gift
certificate will be mailed.
Gift
Certificates: Gift certificates must be presented at check out in order to
be used for payment. We will not honor lost or stolen gift certificates.
Return
Policy: Please purchase our sample hair loss products to test for
sensitivity before investing in our full size hair loss treatments. Due to
the nature of the product we cannot take returns.
A credit
card or gift certificate / gift card number may be required when booking
services for 1.5 hours or more time. A 24-hour cancellation notice is
required or a fee will be imposed.
Consultations:
*A consultation is required for first-time color or highlighting
customers.
Color,
highlights, and perm prices do not include Hair Sculpting.
Please
Note: without an initial consultation appointment, your
first-time color, highlight, perm, anti-curl, or straightening appointment
will be assessed a $25 consultation fee. Without a previous consultation
we cannot guarantee your full services will be provided upon your first
visit.
